October 17th, 2007
Nuasis Partners with The Telework Coalition to Present the Demographic, Economic and Business Factors Driving the Need for Home-Based Agents; May 16 Webcast Highlights Why the Home-Based Agent Model is Poised for Explosive Growth
MOUNTAIN VIEW, Calif. — Nuasis Corporation and The Telework Coalition (TelCoa) will partner again for a webcast titled “Home-Based Agents: The Next Big Trend in Call Centers.” The one hour webcast for consultants with a call center practice will air May 16 at 10 am, Pacific/ 1 pm, Eastern.
Earlier this month, Nuasis and TelCoa teamed up for the first time to deliver a seminar on this same topic to a large group of call center consultants in Phoenix. The tremendous response to the Phoenix seminar proved to the two organizations that there is a need for call center consultants to be educated on the business drivers for home-based agents.
According to seminar presenter and TelCoa representative, Jack Heacock, the ability to deploy home-based agents has been around for a long time but never before have there been so many factors driving companies to consider this business model.
“From storm seasons and soaring gasoline prices to terrorist threats and pandemics, companies are being forced to seriously consider home agents as a cornerstone component for their business continuity. Consultants need to be prepared to answer questions and educate their clients on reasons why this business model should be considered,” said Heacock. “I’m delighted to be working with Nuasis on this seminar series. As a pioneering call center vendor Nuasis has a patented capability for quickly and cost effectively deploying and supporting home-based agents. The home-agent business model is clearly an area of focus for Nuasis as it is for TelCoa.” Heacock is senior vice president, member of the executive committee and corporate secretary of the Washington D.C.-based TelCoa.
In addition to learning about how companies can achieve significant competitive advantage through home-agents, webcast attendees will also learn about the demographic trends of the home-based movement and the financial incentives available to call centers who adopt the home-based agent model.